Through a combination of excellent customer service and support, together with technical ability and applications expertise, Thorite prides themselves on creating more added value for their customers. However, the continuing challenge is to ensure that these key strengths are invested in and built upon.
Alan Donkersley, Thorite’s sales director explains: “Thorite has always been regarded as technical experts in pneumatics, compressed air, fluid handling, and process control because our people, either through our Sales & Service Centres or through our field sales team visiting customers, are trained to a very high level and have many years of experience. This is why we're different.”
Donkersley continues: “Being technically competent is a vital component for our future growth. Customers are increasingly looking beyond product price to find complete solutions which improve their productivity and reduce their overall costs. We have now decided to take our support for customers to a whole new level by creating our new Technical Solutions Team. This team probably comprises the most expertise within our industry, who can advise on correct product selection, through to specifying and installing complete system solutions.”
Thorite’s Technical Solutions Department combines Technical Support and System Solutions into one multi-skilled department, headed-up by Technical Solutions manager Mike Perry.
Donkersley explains: “These are exciting times for Thorite. We are the UK’s only independent supplier of industrial pneumatics, fluid process control products, and systems to offer customers this level of service and this is one of several initiatives that we have planned. Combining these service and technical elements into one easy to access team has been many months in the planning. We continually invest heavily in staff recruitment and development to ensure that we offer customers an easy route to the information they need to make an informed decision.”
For customers requiring technical help or systems advice, a single call to 0800 170 0689 or an email to firstname.lastname@example.org will be dealt with by one of our specialists who hold specific product information and can give customers expert advice on the latest products from over 70 world-class suppliers.