Contract to drive digital transformation and provide mission critical e-commerce, data analytics and supply chain solutions
As RS is growing and expanding its online sales capability, Atos will enable the business to become even more customer centric and agile. This will be achieved through the provision of application development and maintenance services across supply chain, data analytics, Customer Relationship Management (CRM) and financial systems, as well as the transition of infrastructure onto cloud services. As a result, RS will be better able to serve a customer base which increasingly interacts across digital platforms, whilst its industry is changing rapidly.
Phil Cook, Global CIO, RS said, “We needed a technology partner who could be agile and flexible enough to enable us to transform and grow our business. Our first priority is our customers and we need websites and processes that work for them and give us further insight into their needs. Atos is able to help us to deliver a first class service whilst also delivering operational efficiencies throughout our business.”
Atos will transform the company’s existing technology solution to a secure managed private cloud platform, using accelerators from Canopy– the Atos Cloud. As part of this, the team will also extend the private cloud into multiple Public Cloud offerings, providing the balance between mission critical availability and support, with agile, efficient and easy to scale service.
Commenting on the contract, Eric Grall, Executive Vice-President, Atos Global Managed Services, at Atos, said: “This is an incredibly exciting contract for us as we work with RS to transform the digital delivery of their business. Working from the perspective of the RS customer we will use our industrial and technical expertise to build a first class customer experience. Behind this we will manage all aspects of their technology needs from Key Applications to DataCentres, End User Compute, Service Desk and Application Management.“
Atos will deliver a dedicated private Cloud solution and leading edge robotics and automation around the back-end IT systems creating efficiencies and also reducing time to market. Alongside this there will be full service transparency with real-time insights on how the entire end-to-end technology platform is running.
Both Atos and RS have also committed to investing in innovation on customer interactions, such as using the SAP HANA platform to deliver and analyse data from across all parts of the business in real time and acting upon the insight it provides.