Yorkshire-based supplier of artificial plants, trees and hedges Evergreen Direct has shaved hours off its daily admin routine by seamlessly integrating its order management system with the APC Overnight delivery network using a web-based integration solution from NetDespatch.
Evergreen Direct delivers to online customers anywhere in the world. UK orders are delivered through YDL in York which is part of the APC Overnight network. Customers are notified when their orders have been despatched for next-day delivery and the system enables customers to track the status of their consignments.
Tasked with eliminating manual processes and speeding up Evergreen Direct’s despatch procedures, the NetDespatch Retail Solutions team quickly implemented a solution that seamlessly integrates Evergreen’s ecommerce site, Espresso Web Design and the APC Overnight delivery network. The NetDespatch solution automatically prints the correct shipping labels and pre-advises the carrier that consignments are ready for collection.
“The NetDespatch solution saves us between two and three hours every day,” says company secretary Angela Knights. “I could kiss it every time I press the Print Label button.”
NetDespatch provides a cost-free solution for retailers with an easy to use secure system that automates the connection between order processing, despatch and delivery, even if the orders are received in one location and despatched from another. There are no costs involved for installation, training or support, and the system is available instantly.
“We take pride in our exceptional customer service and expect the same from our suppliers and service providers,” concludes Angela. “That’s exactly what we get from NetDespatch – the highest level of customer service and support that I have come across.”
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