Thorite has introduced a completely new concept to its after-sales customer care, resulting in a comprehensive aftermarket solutions package that gives customers greater added value and a more focused service.
Most industrial customers have experience of the standard Service Agreement; generally a one-size-fits-all answer to customer care, which is good in certain circumstances, but fails in several ways where there are some elements – and therefore cost – that some customers have very little use for.
Thorite is recognised industry-wide for expertise in Pneumatics, Fluid Power, Hydraulics, Compressors, and Vacuum equipment, distributing the world’s market-leading brands through a UK-based network of 11 Sales & Service Centres.
The Aftermarket Solutions concept is effectively a menu of ten options that customers can choose from that best suits their own company’s specific requirements. These are:
· Field Service & Repair
· Service Agreements
· Workshop Overhaul
· Installation & Start-up
· Air Purity Testing
· Compressed Air System Audits & Surveys
· Genuine OEM Spare Parts
· Emergency Short & Long Term Compressor Hire
· Longer-Term Lease Rental
· Extended Warranty
The Aftermarket Solutions package has been developed by Thorite’s team of sales and service specialists who can help customers choose those elements of the Aftermarket package that best meets their needs, to tailor service packages to suit.
Thorite is here to offer support at every stage, whether it’s just a routine service, on individual products, testing or spare part requirements, through to service level agreements and short/long term rental options on a full factory installation.
Thorite has developed a comprehensive brochure giving in-depth detail on all service elements. More Information is available at: www.thorite.co.uk, but please call 0800 0341 041 to obtain a hard copy brochure.
